About empire carpets nj

We all know your time and effort is effective and have an understanding of the reason for your aggravation. We’d like to reach out to you to debate your problems, but we can easily’t Find your account. Remember to Get hold of us at customersupport@ empire-today.com so we might examine this even more.

Finally after per month bought a solution. They despatched the identical crew to repair it and in many cases they seen it had been An even bigger challenge. Empire despatched once again a third occasion inspector. Of course the floor is undesirable. They did numerous issues installing it. Edges are peeling off. Boards are so separated it that you can see The underside boards. I've misplaced socks, my Young children experienced ripped dresses (Young ones crawling) etc. We don't desire to manage Empire any more. They are really hiring men and women that do not determine what These are performing in all probability to save some cash. But This can be the second time. Lousy installations resulting in negative floors. Should be calling and calling them to receive solutions etcetera. We would like our money back. We don't want to handle them any longer. Awful practical experience!!! They can be only giving to exchange it yet again. We do not belief them any longer. We'll see when and how this will probably conclusion. I am looking forward to the manager that is purported to call me today. I'll maintain updating.

Jeremy, the salesman went out of his way to support us and our demands. He certainly has the customer in your mind. So, we requested hardwood and carpet on September twenty, 2018. We experienced scheduled the installation for being finished on Monday, November nineteenth.

In addition to Don’s email, here are a few so as to add to your dissatisfaction with Empire Today and also the anxiety of having your organization continue on to deceive us  along with you trying to correct the continuous dilemma.

We have been repeat customers and chose to use empire again to guarantee an exact match on the Wooden. Well, visualize our surprise when the initial shipping and delivery came with the wrong color wood for your methods. On this set up we have been doing the measures, mud space, kitchen, early morning home, pantry and powder place $9600 (more than priced as it is).

12/eight/2017 three:50pm till 4:32pm General Supervisor ticket # 1-2925075011 a customer back no this is simply not very good as I will not be offered. My time line for availability is past. I instructed her to study every one of the phone calls I have carried out Considering that the 3th of November. I want my a refund. I will seek the services of someone else to complete my floors in January or February when I am available once more. This individual gets again on and states she named Philly and canceled my agreement I advised her I did not tell her to do that I want my a refund so she gets a control on line who I've spoken to prior to, he said he doesn’t know why the ticket was closed for just a refund and nobody identified as me to discuss the issues.

Oct thirty, 2018 at 12:21 am I actually don’t know wherever to get started on my expertise using this firm has actually been so enormously BAD, terms ca not really Categorical the dis-pleasure with this particular firm. My first come across using this type of enterprise was although the customer service dept, They sent the gross sales man or woman to the incorrect tackle and referred to as me to mention I wasn’t at your house and which the profits person was at my door (mind you I happen to be waiting around on them all day) The income person was despatched to my mothers tackle.

So now what? I wait around around once more till somebody decides they wish to create the deal with? This has long been an complete catastrophe. Making use of Empire was the biggest error I've ever produced.

April 27, 2018 at eleven:sixteen am I have had the WORST encounter with Empire And that i won't ever advocate nor utilize them for my particular or rental’s as I've prior to now… The main issue was we were being all set to maneuver into our residence on Tuesday April 16th due to the fact Empire would then be finished With all the carpet set up along with the tile within the kitchen… Effectively the day of carpet install they cancelled. this now has established us back again a week due to the fact we were being informed the carpet necessary to go in prior to the tile… So now we experienced to pay A further 7 days lease along with storage. Upcoming problem,, So now they are saying they should tile 1st because carpet installers were being booked, we reported high-quality. Tile was for being finished on 21st and carpet within the twenty third.. When they came to set up the tile, they understood our profits guy stated it had been laminate that necessary taken up, when in fact it absolutely was ceramic.

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Mend people have constantly been cancelling and may’t appear to get out to her dwelling for service. They get in touch with and in no way present up.

Dye great deal didn't match. That they had to replace the many carpet. This time, freshly painted baseboards all marked up and looking for repainting and they chipped a good dimension piece of lavatory tile that borders the carpet. They by no means explained to me and glued it down and crammed the seam with carpet fibers to seem like grout. Soon after sending shots to Empire, they scheduled a tile mend for today. Bought the decision at 8:28 this morning which they were being on their way. I went to the house, waited 3 several hours and soon after 4 calls to customer service I had been advised by a supervisor that I was to start with within the agenda as well as repair service human being was not answering their phone. We are both of those pissed off. Then I was informed that Empire was sending back again precisely the same lousy installers, who had botched the initial set up, hid ruined baseboards and damaged tile on the 2nd set up. I don't think so. Now they will not give me a narrow window to return over a potential day with unique installers. This can be by far by far the most annoying knowledge having a contractor in my existence. Empire, be sure to help and rectify.

The second bathroom isn’t much superior, lacking and sloppy grout and chalking perform, chips on each side with the rest room and stuffed with grout, chalking accustomed to fill in from exactly where the bedroom foundation board ends and also the tile baseboard starts off because of the unfinished function.

October five, 2017 at 9:fifteen am Today (October fifth) Empire was supposed to set up carpet in our daughter’s bedrooms. We received a phone contact today to at 730am to inform us the carpet isn’t in inventory and they do not know when it will be in inventory. We hired a painter to return in and finish their rooms in concern we would not make the deadline of today October 5th. You are able to’t inform me that Empire didn’t know the carpet wasn’t in stock a couple of days ago. We are very dissatisfied that we put in the money for just a painter (he came the final two nights read more to complete) Which not one person knowledgeable us until eventually the date of supply the carpet wasn’t in.

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